Privacy Policy for Tradeez

Last Updated: 28 May 2026

1. Introduction

Welcome to Tradeez ("we," "our," or "us"). We operate software that helps trades businesses capture and qualify inbound work, communicate with customers, and manage jobs, quotes, invoices, and related workflows. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

By using Tradeez, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

Name
Email address
Password (stored securely in hashed format)
Profile image (optional)
Account type (customer or trades business user)
Subscription plan (free or premium)

2.2 Location Information

Address details (street, town, city, county, country, postal code)
Geographic coordinates (latitude/longitude) for business profiles and job locations
Location data when using map features
Operating counties or service areas for trades businesses

2.3 Contact Information

Phone number
Email address
Mailing address

2.4 Service and Business Information (Trades Businesses)

Company name or business name
Service descriptions
Service categories
Service images
Availability schedules
Pricing information

2.5 Job and Request Information

Job descriptions
Project details
Photos related to job requests
Booking dates and times
Customer contact information for job requests

2.6 Payment Information

Payment processing is handled by Stripe
We store Stripe account IDs and customer IDs
We do not store full credit card numbers or payment card details
Invoice and transaction records

2.7 Communication Data

Messages sent through the in-app messaging system
Conversation history

2.8 Usage Data

Saved businesses, requests, or project records
Search queries
App usage patterns
Device information

2.9 Reviews and Ratings

Reviews and ratings you submit
Reviews and ratings about your services (if you are a trades business user)

2.10 Qualify Widget (Homeowner Project Submissions)

When a homeowner submits a project enquiry through a contractor's Tradeez Qualify widget, we collect:

Name, email address, and phone number (if provided)
Property address or eircode
Project description and job type
Photos of the property or project area
AI-generated project assessment (complexity classification, estimated scope)

Legal basis: Legitimate interest of the contractor to qualify and respond to inbound project enquiries; consent of the homeowner by submitting the form.

Retention: Project photos are automatically deleted after 90 days. Structured project data (name, description, address) is retained for the duration of the contractor's active account to support their quoting and job records.

Homeowner rights: Homeowners may request deletion of their project submission at any time by contacting the contractor directly, or by emailing us at privacy@tradeez.io. We will remove the data within 30 days.

Note on AI training: Project photos and assessment data may be used in aggregate, anonymised form to improve the accuracy of the AI job classification model. No personally identifiable information is used for model training.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our service
To create and manage your account
To process transactions and payments
To facilitate communication between customers and trades businesses
To display business profiles and relevant project information where applicable
To qualify inbound enquiries and route work to relevant trades businesses
To send notifications about messages, job requests, and account updates
To improve and personalize your experience
To analyze usage patterns and improve our services
To comply with legal obligations
To prevent fraud and ensure platform security

4. Data Sharing and Disclosure

4.1 Public Information

Business profiles (including business name, location, description, and images) may be visible to other users
Reviews and ratings are publicly visible
Profile information may be visible to other users when you interact with them

4.2 Service Providers

Stripe: Payment processing
Cloudinary: Image storage and hosting
Hosting and database services
Analytics providers

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement security measures to protect your information:

Encrypted password storage
Secure token-based authentication
Secure data transmission (HTTPS)
Secure storage of sensitive information
Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your account and data
Portability: Request your data in a portable format
Objection: Object to certain processing activities
Restriction: Request restriction of processing
Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [your-email@tradeez.com].

7. Location Data

We collect location data to:

Display relevant business and job-location context
Route enquiries to nearby or in-area trades businesses
Enable location-based qualification and search experiences

You can control location permissions through your device settings. Disabling location services may limit certain features.

8. Payment Information

Payment processing is handled by Stripe. We do not store your full payment card details. Stripe's privacy policy applies to payment data: https://stripe.com/privacy

9. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account deletion:

To comply with legal obligations
To resolve disputes
To enforce agreements
For legitimate business purposes

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your session
Remember your preferences
Analyze app usage

You can control cookies through your device settings.

13. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

Posting the new Privacy Policy in the app
Updating the "Last Updated" date
Sending an email notification (for material changes)

Continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: [your-email@tradeez.com]
Address: [Your Company Address]

16. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). This policy is designed to comply with GDPR requirements.

Data Controller: [Your Company Name]
Legal Basis for Processing:

Contract performance (providing our services)
Legitimate interests (improving services, security)
Consent (where applicable)
Legal obligations